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Job Description
Location: North West Region | Swan Hill
Job type: Casual
Organisation: Victoria Police
Salary: $56,271 - $72,262
Occupation: Administration/Secretarial
Reference: VG/E20022960A
About the role:
The Public Support Information Officer role located in Swan Hill is a casual (1 day per week) position to assist with the state-wide fingerprinting services for the local communities. This includes livescan and ink fingerprints, for purposes such as licence requirements, job applications, police checking services and visa and immigration. This position will also assist in taking fingerprints for prospective employees to the Police assistance line in a group booking capacity. This autonomous, public-facing role, will require a customer service background, and attention to detail.
Victoria Police is a contemporary and agile workplace and supports flexible working arrangements.
Your duties will include:
- Managing and maintaining the fingerprint booking calendars for the location
- Undertaking fingerprints for national police check applications, Immigration/Visa and other purposes
- Receiving and checking applications, including validating identity documents and the receipt, reconciliation and verifying relevant payments
- Liaising and providing advice to clients and other individuals on the processes and procedures that are relevant and specific to their applications
- Proactively manage workflow, in a fast paced and dynamic environment
As the successful applicant, you will have:
- Experience in customer service and problem-solving skills and an attention to detail
- Well-developed written and oral communication skills
- Demonstrated knowledge and understanding of computer-based skills
Requirements and relevant information:
- One (1) x part-time (1 day per week/0.2 FTE) position available until 30 June 2024.
- Salary plus superannuation will be pro rata.
- This position is located at Swan Hill Police Station.
- Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa.
- The successful candidate will be required to undergo pre-employment checks which may include fingerprint checks and misconduct screening.
Your application must include:
- Resume
- Response to the Key Selection Criteria – found in the position description attached to the job advertisement.
Applications close midnight, Thursday 31 August 2023.
Please Note: All applications will need to be submitted through one of the following platforms: Jobs and Skills Exchange (JSE) website, Victorian Government careers website (Careers.vic) or Seek. Applications will not be accepted via other platforms or email.
Current Victorian Government employees must apply via Jobs and Skills Exchange (JSE).
For further information, please contact: Jenelle Kernaghan on (03) 8335 7651 or jenelle.kernaghan@police.vic.gov.au.
If you have a disability/medical condition and require a copy of this advertisement and attached documentation in an accessible format or would like to discuss an access requirements/reasonable adjustment for the recruitment process, please contact VPS Recruitment via email VPSRECRUITMENT@police.vic.gov.au or on (03) 8533 1440.
About Us:
Victoria Police has a dedicated workforce of more than 22,000 employees consisting of police, protective services officers, police custody officers, and public service staff. Each employee plays a vital role in providing the 24/7, 365 days a year emergency response and public safety capability the organisation delivers to its community. As a Victoria Police employee, you have a dedication and commitment to community safety.
Having a workforce that reflects the community we serve is important to Victoria Police. We want to attract and retain people of all genders, ages, religions, disability, sexual orientation, family and caring responsibilities, and cultures including people of Aboriginal and Torres Strait Islander heritage. If you are interested in a position, we encourage you to apply as we celebrate the benefit that diversity brings to our employees, our services, and our community.
Find out what it is like working as a Victorian Public Servant for Victoria Police: https://www.police.vic.gov.au/vps
Have you considered a career as a Police Officer, Protective Service Officer or Police Custody Officer: Roles and careers | Victoria Police
