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Summary: The full-time Team Lead is a full-time hourly employee and the part-time Team Lead is a variable hour employee or PT regular employee whose primary function is to oversee the delivery of the Front of House Operations. When required they will assume responsibilities of a duty manager, open and close the building, including key-holding. Act as a representative of Regal in a way that is consistent with our mission statement and policies.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Regular and consistent attendance.
- Upholding and administering all company policies.
- The training, developing and coaching of non-management employees.
- Performing all staff positions as required.
- Ensuring guest satisfaction.
- Counting and reconciling all receipts taken in during a business day.
- Controlling costs, including all direct operating expenses.
- Operating all projection and audio-visual equipment within the theatre, both hardware and software.
- Ensure operational delivery of marketing campaigns and promotions of feature film engagements.
- Monitor the standard of maintenance and operational delivery to ensure standards are maintained at all times.
- Ensure required alcohol certification and training are current for all staff employed in alcohol service roles.
- Knowledge and compliance of dress code.
- Have completed or in the process of completing the team lead training.
- Have reviewed and understand the ROM.
- Monitoring risk management as it pertains to the theatre, i.e., employee and patron safety, loss prevention, emergency situations, and the proper handling, reporting, and investigating of accidents and reporting those details to management.
- Required to read and understand training materials that will cover subjects such as harassment prevention and other regulatory compliance.
- Additional Duties and Responsibilities as assigned by the GM or other senior manager.
- Team Leads are to be utilized in situations in which management is unavailable during non-peak periods. Such job duties include performing theatre opening and closing procedures. A Senior Team Lead may not complete managerial duties
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
High School Diploma or equivalent (if not currently a high school student). At least three months supervisory experience, or 6 months theatre experience with completion of Cast Certification Program, or a combination thereof, or, after showing potential leadership and/or management skills to theatre management, which is subject to VP approval.
If the theatre sells alcohol and employee’s assigned duties will include the selling/serving of alcohol, employee must be of legal age to sell and serve alcohol according to state or local laws. It is employee’s responsibility to complete any legally required state or local training and obtain the required certificate. In addition, employee must complete the Regal Responsible Beverage Server training on Regal Online University.
Language Ability:
Possess good public speaking skills. Effectively communicate in both oral and written form with employees, vendors, corporate staff, etc. Listen effectively, respond clearly and directly, and ability to explain information to others.
Math Ability:
Perform calculations with speed and accuracy and identify and correct errors.
Reasoning Ability:
Identify problems, gather relevant data, and note possible causes of problems. Evaluate relevant information, recognize alternatives, reach conclusions based on evidence, and recommend solutions.
Take action beyond what is necessarily called for and perform tasks with a minimal amount of supervision. Perform under pressure and/or opposition.
Computer and Office Skills:
Proven experience with PC platforms and knowledge of basic office programs including but not limited to e-mail, word processing and spreadsheets. Operate copiers and other office equipment, devise and access different filing systems and maintain attention to detail. Use tools and equipment with dexterity and perform mechanical tasks as necessary.
Personal Skills:
Interface excellently with customers, the public, and co-workers, and exhibit sensitivity to the feelings of others. Establish goals, budget time, and set priorities to achieve desired objectives.
Supervisory Responsibilities:
Directly supervises an unspecified number of employees. Carries out supervisory responsibilities in accordance with Regal’s policies and applicable laws.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 75 lbs. The vision requirements include: close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
