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We are recruiting for an international company a German speaking Customer service Agent, Remote possible in Portugal
Missions :
- Communicate with customers using various channels
- Ensure customer satisfaction and provide professional customer support
- Support standard queries
- Develop an understanding of customer’s position and service delivery requirements to enable the delivery of unparalleled service
- Keep records of customer interactions
Profile :
- Fluent in German, both oral and written. Fluent in English (at least B2 level)
- At least 6 months of proven work experience in same/similar role
- Knowledge of banking industry will be considered as an advantage
- Good knowledge of Microsoft Office suite
- Excellent communication skills
- Comfortable communicating using various channels (telephone, email, chat)
- Ability to work independently, while being team player at the same time
Benefits :
- Be part of a dynamic multilingual, multicultural team
- Guidance and tools to reach your full potential
- Health and Life insurance
- Meal allowance.
Job Type: Full-time
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