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We are now looking for a structured and customer oriented Training and Quality Teamlead. This is a new build function in our customer and sales center and you will be a key person to help us to create a great onboarding experience for new employees. You will also be a part of setting up a yearly plan for training and needs for systems, products and ways of working for all employees in CS&S Nordic. In this exiting role, you will also train and educate all Teamleaders in CS&S in quality monitoring aligned with the group process.You will ensure that all CS&S staff gets relevant trainings but also identify and organize trainings that needs to develop and contribute to CSS goals and TUI: s vision.
In this role, you are a leader for two Training and Quality Executives. The team is not working from the same location.
Except above mentioned areas are this team responsible for Audits controls (price adjustments in our booking system) and for GDPR related follow-ups.
ABOUT THE JOB
Your daily tasks will be to:
Have the overall responsibility for the on boarding program for new consultants. Also, be a part of the on boarding program for all other functions in CS&S together with the leaders.
Train the trainer sessions and educate all staff that are involved in the training.
Be a part of the TUI Groups CS&S training group and implement relevant trainings and way of working to TUI Nordic.
Be a part of the TUI Group Quality group and drive the way of working with quality in all customer contacts as well as secure that all Teamleaders are educated in the call recorder listening/monitoring routines.
Close contact with all staff in CS&S to be responsive to the needs for new knowledge and also trainings that support the customer behavior and mindset for all CS&S functions.
Setting up training in our digital training tool, using video, pictures, and other medias.
Contact person for internal and external trainers that are relevant for the different trainings.
Always have the Nordic KPI´s in mind and be a part of CS&S way to reach targets and goals.
ABOUT YOU
2 Years+ experience from working within a Customer Service and Sales focused function.
1 Year + experince of leading a team.
Experience of an administrative role within Customer Service and Sales.
Experience from the travel industry.
Project leader experience.
Good prioritizing and decision making skills.
Good communication skills (fluent in one Scandinavian language and English).
Strong cooperation skills.
Self-driven “multi tasker”.
Strong system and technical knowledge.
ABOUT OUR OFFER
Great location and open space offices.
Excellent career development opportunities.
Fantastic holiday benefits including discounts.
Online wellbeing and learning support.
Fun and dynamic work culture.
We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA.
We are looking forward to your application and meeting you!
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