Quality Assurance Manager
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Lokalita
Praha
Obor
Zákaznické služby
Druh pozice
Plný úvazek
Práce z domu
Částečná práce z domu
Zveřejněno
před hodinou
Kontaktní osoba
Jakub Ruszó
Referenční číslo
20-6-401517
Popis pozice
We are seeking a dynamic and experienced Quality Assurance Manager to join our team supporting travellers worldwide.
Key responsibilities:
- Develop, implement, and manage the company's quality assurance programs
- Implement customer-service standards
- Eliminate customer dissatisfaction
- Monitor and analyze quality metrics to identify trends and areas of improvement
- Design and implement comprehensive training programs
Požadavky
What you already have:
- Proven experience in a quality assurance leadership role (assistance company/call centre), ideally 5 years
- Command of English (C1)
- Excellent communication skills
- Excellent analytical and problem-solving skills
- Strong leadership abilities
Benefity
What we offer:
- 25 days od holidays
- Home office
- Multisport card
- Meal allowance
- Contribution to language courses
Další informace
Více podobných pozic naleznete na https://www.grafton.cz/cs/job-search
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