Customer Account Manager, Customer Service Management FI
The Service department is responsible for service, service sales, and maintenance of the wind turbines within the Nordic countries. We have an open and informal culture, where team work and good communication is the key to our achievement, and we are looking for a Customer Account Manager to join our team in Vaasa, Finland. In this position, you will be a part of the continuously growing Nordic Service organization.
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Responsibilities
As a member of the Customer Service Management team, you will be joining a team of motivated and dedicated colleagues responsible for establishing and maintaining business relationships with customers based on partnership and terms included in service contracts to ensure both high customer satisfaction and maximize revenue. As the main Vestas contact for your customers, you will be responsible for the revenue of your own customer portfolio. You will create, build, and retain first-class customer relationships and efficient internal collaboration resulting in high customer satisfaction as well as solid financial growth for both the customer and Vestas.
Further your main responsibilities will include:
- Act on behalf of the customer internally within Vestas to ensure that we deliver on the customers' business case, which will include communication with the planning department, technicians, and others supporting functions and stakeholders
- Calculate and follow up on the cost and profitability of our service contracts and negotiate sales if additional services are requested
- Create and handle administrative routines with new and existing customers
- Actively participate in the handovers of new wind parks from sales and construction to ensure that all obligations in the contract are being identified and fulfilled before we take over in Service
- Handle daily communication with customers
Qualifications
- A relevant Bachelor's degree, preferably combined with experience from commercial and/or legal position in similar or other global industries
- Good technical understanding or strong will to learn it
- Skills in delivering on budget and ensuring a high-quality customer experience in a cost-efficient way
- Contractual knowledge combined with negotiating skills
- Professional skills in MS Office
- Professional verbal and written communication in English and good in Finnish, Swedish language is a plus
Competencies
- A commercial mindset with the ability to understand our business and what creates value for our key account customers and Vestas
- A team player with good social skills and a professional approach, since you will work with many stakeholders, both internally and externally
- Ability to get involved in technical and contractual issues
- Great communication and negotiation skills
- A well-organized and structured approach to your work
- Experience of using ERP systems (SAP, Salesforce)
What we offer:
We offer an exciting job with good opportunities for professional and personal development in an inspiring environment with the energy industry’s global partner on sustainable energy solutions. We offer an attractive salary and benefits package, such as 6 weeks of annual leave (once collected) and wide range of Smartum benefits. You will become part of a team of skilled and committed colleagues who are all enthusiastic about wind energy. We have a good atmosphere within the department, and everyone is always prepared to support when needed.
Additional information:
Travel: Limited, but some travel may be required.
The position is located in Vaasa, Finland. We work with hybrid model.
If the above matches your field of interest and your qualifications, please apply online as soon as possible – by the latest 31.8.2023
We conduct ongoing interviews and close the position once the right person has been found.
For further questions, please contact the hiring manager Annariina Rajala via email ANRAA@vestas.com.
Annariina is on her summer holiday 13.7-2.8.2023 and 14.-15.8.2023, so if you contact her during this period there may be a delay in her answer and she will get back to you when she has returned to the office.
About Vestas
Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore.
Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 145 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field.
With 29,000 employees globally, we are a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future.
Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity.
To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.
