To ensure that guests are warmly and efficiently looked after during their stay. To ensure that effective controls are implemented and adhered to with regard to billing and accounts.
Responsibilities Include:
- To greet the guests on arrival in a warm, welcoming, and friendly manner.
- Check in/out guests effectively ensuring that all details are correct.
- Take reservations via phone and email, as effectively as possible and take messages to respond to guests in a quick manner when busy, at all times in a warm friendly manner.
- Excellent upselling of hotel products and services, maximising all sales opportunities with phone and online bookings.
- Always be well groomed in appearance as per our company grooming standards set out in the company policies.
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Skills and Experience Required:
- Must have at least 1 years experience of Hotsoft hotel management system or similar hotel software is a requirement.
- The ability to work unsupervised and on your own initiative.
- Excellent interpersonal skills, including a pleasant telephone manner
- Excellent administrative skills and the ability to use email and CRS booking system is an advantage but not a requirement.
- Good team working skills.
Job Types: Full-time, Part-time
Benefits:
- Bike to work scheme
- Company pension
- Employee assistance program
- Employee discount
- Flexitime
- On-site parking
- Sick pay
Schedule:
- 8 hour shift
- Day shift
- Flexitime
- Night shift
Experience:
- Receptionist: 1 year (required)
Language:
- English (required)
Work Location: In person
Application deadline: 05/08/2023
Reference ID: CDFTR0622
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