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Swissotel Sharm El Sheikh All-Inclusive Collection resort offers an unforgettable vacation for its guests with a sense of luxury service nested with nature, with a wide range of accommodation types, from rooms, and suites featuring contemporary designs, including a unique side for adults.
All this in the peaceful surroundings of beautiful gardens, swimming pools, magnificent landscapes, and a wide variety of à la carte restaurants, and particular spa services. Esteemed guests are welcome to relax and unwind in a quiet and elegant setting in the resort and enjoy a genuine experience of leisure, pleasure, and successful meetings.
Join our motivated and vibrant Team and build your career with us.
Job Description
Summary
The Laundry Manager is responsible for overseeing and managing all aspects of the hotel's laundry operations. This includes ensuring the efficient and effective processing of all hotel linens, guest clothing, and other textiles, while maintaining high standards of cleanliness and quality. The Laundry Manager also supervises a team of laundry Heartists, monitors equipment maintenance, and manages inventory and budget.
Responsibilities
Supervision and Team Management
- Lead, train, and manage a team of laundry staff, including hiring, training, scheduling, and performance evaluations.
- Assign tasks and responsibilities to staff, ensuring efficient workflow and maintaining productivity standards.
Laundry Operations
- Oversee the sorting, washing, drying, pressing, folding, and distribution of all hotel linens, towels, and guest clothing.
- Ensure that laundry processes comply with established quality and hygiene standards.
- Monitor and maintain proper chemical usage and machine settings to achieve optimal cleaning results.
Quality Control
- Inspect all laundered items for cleanliness and quality before they are delivered to respective departments.
- Address any quality concerns promptly and take corrective actions as needed.
- Implement best practices to maintain high standards of cleanliness and presentation.
Equipment Maintenance
- Regularly inspect laundry equipment and machinery to ensure they are functioning properly.
- Coordinate with maintenance team to schedule routine maintenance and repairs as necessary.
- Report any equipment malfunctions and follow up on maintenance requests.
Inventory Management
- Maintain a proper inventory of linens, uniforms, and other textiles, ensuring that par levels are maintained.
- Track usage patterns and adjust inventory levels accordingly to prevent shortages or excess stock.
Budget and Cost Management
- Assist in the preparation of the laundry department's budget, ensuring efficient resource allocation.
- Monitor and control costs related to laundry operations, including labor, chemicals, and equipment maintenance.
Safety and Compliance
- Enforce safety protocols and ensure that staff follows proper safety procedures and practices.
- Stay updated with industry regulations and best practices related to laundry operations and hygiene.
Communication
- Collaborate with other departments, such as housekeeping and engineering, to ensure seamless coordination of laundry services.
- Maintain open communication channels with team members, addressing concerns and providing feedback.
Training and Development
- Identify training needs for laundry team and organize training sessions to improve skills and knowledge.
- Stay updated with industry trends and advancements in laundry technology and share relevant information with the team.
Administration
- Work closely with the Executive Housekeeper to produce monthly financial reports timely & accurately.
- Review the Heartist schedule and annual leave plan to ensure the correct allocation of resources in order to improve owner /guest satisfaction levels as well as Heartist productivity and satisfaction.
- Monitor and keep updated all records and schedules relating to departments operating performance, quality assurance/control management and training to ensure planning and completion is carried out as per standards and can be referenced to derive historical patterns.
People & Culture
Heartist Relations
- Foster a positive and structured work environment, which encourages the successful operation of the business, calling upon the necessary processes to deal with disciplinary, grievance and workforce change situations.
- Work alongside with the People & Culture leader to investigate, document and administer corrective action immediately and effectively to reach the mutual goals of the business and the Heartist.
Recruitment
- Hire new Heartists in conjunction with the People & Culture Leader through INES.
- Use the interview guides provided and Talent Meter to gain further information on any potential candidate.
Heartist Engagement and Communications
- Strive to increase Heartist engagement by promoting a positive work environment where each Heartist is informed and proactive about the overall business goals. Ensure the consistent delivery of business and associate information with transparency so that each Heartist understands how they contribute to the company’s success. This will include working on the Heartist Engagement Survey (EES) and People & Culture Audit. Ensure the EES Champions for the hotel/departmental action plans in order to increase Heartist engagement and improve EES scores year on year.
- Represent the organization as an exemplary ambassador the Accor All Inclusive - Heartist Service Culture.
- Labour Turnover to be closely monitored and proactive actions taken with regards to trends and suggestions to People & Culture leader as well as Director of Rooms, Hotel Manager/General Manager.
Learning & Talent Development & Performance Management
- Ensure bi-annual Talent Review process is conducted and associated documentation maintained to the required standard.
- Facilitate the performance management cycle from probation reviews, annual performance reviews, development plans as well as on the job training.
- Ensure Departments have adequate Departmental trainers, and these are well utilized.
- For all supervisory positions have a transparent development program in place in conjunction with the People & Culture leader as well as Learning & Development.
- Development of direct reports to give them ongoing feedback and development.
Finance
- The activities and contribution of the role will impact the performance of the hotel.
- They will act on behalf of the business to work through complex situations and reduce risk, interpreting and implementing company policies and employment legislation as appropriate.
- They will be required to exercise sound judgment and integrity at all times to ensure confidentiality of protected information.
- Be fiscally competent in budgeting, forecasting including the commentary that goes with the documents/meetings.
- Demonstrate full awareness of departmental budget/P&L and work towards achieving it by minimizing expenses and maximizing room revenue.
Occupational Health and Safety Responsibilities
- Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within H&S guidelines and ensuring direct reports do the same.
- Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures.
- Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.
- Initiate action to correct a hazardous situation and notify supervisors of potential dangers.
- Log security incidents and accidents in accordance with hotel requirements.
Qualifications
Abilities/Key Competencies/Skills
Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s Heartist service culture to be responsive, respectful and deliver a great experience.
Leading Myself
- Positive Orientation.
- Operational Decision Making.
- Self-Development & Management.
Leading Others
- Developing an Empowered Team.
- Leading an Engaged and Diverse Team.
- Communication.
Leading the Business
- Advocating Guest Passion.
- Business Planning and Analysis.
- Business Improvement and Change.
Experience/Certificates/Education
- Bachelor's degree in Hospitality, or related field.
- Previous experience in a laundry management role within the luxury hospitality industry.
- Prior experience in pre-opening.
- Strong organizational and leadership skills.
- Excellent attention to detail and a commitment to quality.
- Good communication and interpersonal skills.
- Knowledge of laundry equipment and chemicals.
- Ability to work under pressure and meet deadlines.
- Familiarity with safety and hygiene regulations.
- Native Arabic speaker and fluency in verbal and written English is essential.
Additional Information
This is a pre-opening role.
