Band 3 - Admin Assistant, Newham, London
Reception Services is looking for a very well organised individual to come and work alongside our team.
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To provide an effective and efficient administrative and clerical service to the Service. S/he will be expected to work flexibly within the administrative team and contribute to the smooth functioning of the systems underpinning service to service users.
The post holder will be required to work in a busy and demanding environment and should be able to work without direct supervision and to exercise initiative.
Some of the main duties of this role are:
- To take and promptly pass on accurate notes and information, exercising independent judgement and discretion when handling, monitoring and filtering calls within data protection, customer care and confidentiality guidelines.
- To ensure that calls from anxious and distressed patients and carers are dealt with appropriately and referred to the correct system internally.
- To manage the diary and appointments system and inform clinicians of their appointment arrivals.
- To co-ordinate and oversee room bookings and report any problems as appropriate.
- Know your customers - and services you support within CHN
Your role and responsibility- know your team -working together being flexiable
- Interpersonal skills will need to be able to deal with customer conflict and the challenges this brings
- Will need good communication skills - share information -know who to inform and why
- Our main aim is to support our patients and our services.
- To make sure patients visiting our services have a good experience.
- To make sure our sites and the areas we work from are safe and meet all health and safety compliance guidelines.
For contact details please see below.
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