- Handle a large volume of inbound and outbound calls in a timely manner
- Follow communication scripts and use knowledge of the company’s products and services to go off-script when necessary
- Identify customer needs, research issues, resolve complaints, and provide solutions
- Maintain ownership of calls throughout the lifecycle of a caller’s request, including follow-ups with escalation team
- Recommend improvements for systems and processes to boost organizational efficiency
Job Types: Full-time, Permanent, Fresher
Salary: ₹20,000.00 - ₹25,000.00 per month
Schedule:
- Day shift
Education:
- Higher Secondary(12th Pass) (Required)
Language:
- Hindi (Required)
$ads={2}
$ads={1}