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Call Center Agent Job Responsibilities:
- Answer incoming calls and respond to customer’s emails
- Management and resolve customer complaints
- Sell products and place customer orders in the computer system
- Identify and escalate issues to supervisors
- Provide product and service information to customers
- Research required information using available resources
- Recognize, document, and alert the management team of trends in customer calls
- Follow up customer calls where necessary
- Upsell products and services
- Complete call logs and reports
- Other duties as assigned
Call Center Agent Skills / Qualifications:
- Verbal communication
- Phone skills
- Listening
- Data entry skills
- People skills
- Informing
- Customer focus
- Customer service
- Attention to detail
- Professionalism
- Multi-tasking
- Education, Experience, and Licensing Requirements:
- University/college degree is an asset.
- Previous customer service experience, especially in particular industry, preferred
Job Type: Full-time
Salary: Rs25,000.00 - Rs30,000.00 per month
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