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OPENTEXT - THE INFORMATION COMPANY
As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.
THE OPPORTUNITY:
As a Production Support Specialist, you will serve as the customer contact for questions on usage, functionality and problems encountered with OpenText products and services. You will also manage day-to-day customer relations, escalations, and requirements in relation to training/technical knowledge for those specialists within the same customer grouping. Your strong analytical, troubleshooting skills and communication skills will help you excel as a Production Support Specialist at OpenText.
YOU ARE GREAT AT:
- Providing production monitoring of data, error analysis and serving as the customer contact for questions on usage, functionality and problems encountered with Business Network products and services.
- Having an understanding and interest in expanding your knowledge of troubleshooting methodologies, application functionality, N-tier architecture, relational database architecture, operating systems, and communication protocols.
- Providing technical support responding to case service levels, analysing issues, issue resolution and customer notification.
- Recreating customer issues and escalating to appropriate levels.
- Working cross-functionally in a team environment to deliver quality, satisfaction and resolutions to OpenText customers.
WHAT IT TAKES:
- Previous experience in a Technical Support role
- Good problem solving, analytical and organizational skills.
- Ability to manage workload in a fast-paced environment and be proactive with customer issues with minimal supervision.
- Willingness to learn new technologies, curious to investigate issues and utilize troubleshooting skills.
- Eager and interested to learn and develop knowledge and skills.
- Dutch or English or French Speaking skills to build relationships with OpenText customers.
- Electronic Data Interchange experience is a plus!
OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com.
