Position: Customer Care Agent (Banking / Financial Services Domain )
Job Location: Cape Town, South Africa (Onsite)
Required :
1 year Financial Services experience (Banking, loans, insurance etc) or Fresh Graduates ( must have Degree or National Diploma in Financial or Banking )
Open for 24*7 Shift
Profile Summary
- Handle customer service inquiries and problems associated with the servicing of company’s client base
- Answer all basic and routine customer contacts as well as more complex customer problems and/or complaints
- Utilize computer applications to provide professional service
- Must be good in English
Essential Functions
- Answers routine service calls and logs them as appropriate on the computer system
- Explains all benefits, services and claims/reimbursement procedures
- Understands the various computer screens and how to utilize them effectively
- Interfaces with customers, clients and vendors, and escalates areas of concern to the appropriated supervisory staff
- Attends assigned training sessions for further improvement in client and customer satisfaction, client information and job performance
- Adheres to all company and specific Contact Center policies and procedures
It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.
Job Type: Full-time
Experience:
- Contact Center In Banking /Financial Domain: 1 year (Required)
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