ESSENTIAL JOB FUNCTIONS
Manage Help Desk tickets in a timely manner via phone and email
Create and manage users and security groups in AD and Azure AD
New user and workstation setup, user management including password resets, and Multi-Factor Authentication
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Working knowledge of Microsoft Office, preferably Office 365: Excel, Word, and Outlook large email inbox management PST/OST file support
Basic understanding of Windows files shares and security permissions modeling
Troubleshoot and resolve printers, drivers and issues related to print jobs
Basic understanding of VoIP systems and general troubleshooting
Basic understanding of Microsoft Server 2019 and newer operating systems
Patching and updating Windows servers for software updates
Basic understanding of audio/video systems and basic troubleshooting
Assist with computer/phone equipment when employee moves desks/offices or as needed
Basic understanding of network hardware such as firewalls, switches, routers, and modems
ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES
Effectively communicates with employees and other team members
Ability to prioritize tickets based on the severity of the issue
Ability to handle occasional high levels of stress
Takes responsibility for assigned work and sees it to completion
Able to initiate work independently and see to completion with minimal guidance
Ability to work in a small team environment of professionals
Excellent problem-solving skills
Fast learner and eager to learn new skills
Ability to multitask on multiple assignments / support tickets at a time
Strong organizational skills: email inbox is organized, take notes during training and meetings
Strong analytical skills
Strong attention to detail
NICE TO HAVE
Basic understanding of Citrix Cloud technology and Thin Client device support and management software such
as Dell Wyse Management Studio
Basic working knowledge of Microsoft Group Policy
OTHER FUNCTIONS
May require occasional non-traditional work hours, after hour upgrades or maintenance, “on-call” status and/or
24/7 responsiveness
Job Types: Part-time, Fixed term
Contract length: 1 month
Part-time hours: 8 per week
Salary: Php200.00 - Php270.00 per hour
Benefits:
- Flextime
- Work from home
Schedule:
- Flextime
Ability to commute/relocate:
- Makati City: Reliably commute or planning to relocate before starting work (Preferred)
