To succeed in this role you must have experience in:
- Handles first level resolution on HR inquiries and concerns (Preboarding, Onboarding, Benefits, Data Management, HRIS, HR policies and processes) through email
- Strategize on the workload and inbox management
- Develop process documentation
- Identify areas for improvement with the processes and policies
- Reassign cases that are beyond the scope of RingHR Manila to the appropriate escalation points
- Ensures all emails are attended to within the define SLA
- Ensures high levels of accuracy and customer service
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Desired Qualifications:
- Understanding of RingCentral policies and systems
- Adheres to night shift schedule (may move to a shifting (Morning-shift, Mid-shift, and Nightshift) schedule depending on the business needs
- Good communication and writing skills
- Strong problem solving skills
- Customer service
- Ability to work independently
- Strong Microsoft Office skills
- High attention to detail and accuracy
- Good at managing tasks through to completion
- Ability to work autonomously on allocated tasks with the ability to escalate issues clearly and concisely where necessary
What we offer:
- Comprehensive HMO package (medical and dental)
- Personal Time Off Leaves
- Quarterly Performance Bonus
- Employee Assistance and Wellness Programs
Job Types: Full-time, Permanent
Salary: Php35,000.00 - Php50,000.00 per month
Benefits:
- Health insurance
- Paid training
Schedule:
- 8 hour shift
Supplemental pay types:
- 13th month salary
- Commission pay
- Performance bonus
- Yearly bonus
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