Chat Support
DUTIES AND RESPONSIBILITIES:
Understand customer enquiries and respond via applicable channels: email, chat, and
callbacks.
Understand customer enquiries and ensure they are answered or routed
through the appropriate support channel.
Manage customer escalations and ensure that these are answered, tracked, and
escalated as required.
Perform all procedures accurately, including following client’s documented call flows,
work processes, data entry requirements, and complaint management processes.
Ensure all SLAs are met accordingly.
Demonstrate a strong customer service orientation and take responsibility to ensure
customers are satisfied.
Provide a high level of professionalism and competent customer service.
Able to communicate effectively with customers in a friendly and polite manner
following the client’s processes.
Able to read, write, and speak fluently and spontaneously in both English and,
for Vietnamese.
Qualifications:
Bachelor’s degree in any field
Minimum 1 year of experience in customer service, outbound calls, emails, and
live chats.
Can work on a rotational shift and on a weekend.
Knowledge in social media platforms.
Loại hình công việc: Toàn thời gian
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Lương: 450.000₫ - 600.000₫ một tháng
Ability to commute/relocate:
- Hồ Chí Minh: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Are you Native Vietnamese
- What is your Current Salary?
- What is your Expected Salary?
- What is your Notice Period?
- What is your WhatsApp Number?
- Are you willing to relocate to Kuala Lumpur in Malaysia?
Experience:
- Vietnamese: 1 year (Required)
- Customer support: 1 year (Required)
