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What the role is
The Social Support Group (SSP) implements programmes and initiatives, to support lower-income and/or vulnerable individuals and their families.
The Service Delivery Division (SD) oversees all direct operations, including Social Service Offices (SSOs), service management of Family Service Centres, administration of schemes for student and childcare and Student Care Centre operations.
The Service Delivery Division (SD) oversees all direct operations, including Social Service Offices (SSOs), service management of Family Service Centres, administration of schemes for student and childcare and Student Care Centre operations.
What you will be working on
As an Assistant Manager, Social Service Office (Regional Services), you will oversee the implementation of MSF programmes (in particular, Community Link) at the Social Service Office (SSO), and coordinate government and community resources to strengthen the delivery of social services to individuals/families in need.
You will also be responsible for getting a good understanding of social needs and resources in the town under your purview, to facilitate service/programme planning. This could be done through regular engagements with community stakeholders and conducting needs assessment surveys/focus group discussions with residents. You will help support a town-level implementation workgroup, a platform for government agencies and community partners to identify concerns and develop programmes to address the community’s needs.
You will also be responsible for the recruitment, training and management of volunteers at the SSOs are implemented smoothly. This involves cultivating meaningful volunteer partnerships between the SSO and corporations, foundations, volunteer groups and individuals, through networking and engagement sessions.
You will also be responsible for getting a good understanding of social needs and resources in the town under your purview, to facilitate service/programme planning. This could be done through regular engagements with community stakeholders and conducting needs assessment surveys/focus group discussions with residents. You will help support a town-level implementation workgroup, a platform for government agencies and community partners to identify concerns and develop programmes to address the community’s needs.
You will also be responsible for the recruitment, training and management of volunteers at the SSOs are implemented smoothly. This involves cultivating meaningful volunteer partnerships between the SSO and corporations, foundations, volunteer groups and individuals, through networking and engagement sessions.
What we are looking for
Candidates should be passionate about helping vulnerable families/individuals and have a keen interest in collaborating with different groups in the people, private, and public sectors to catalyse meaningful partnerships and volunteer opportunities at the SSO. The officer should possess the following traits:
Personal Competencies
Skills and Knowledge
Education Qualifications:
Minimal - Degree (Community Development, Sociology, Social Work, Psychology, or related degrees would be advantageous)
Relevant Experience:
Minimum - At least 1 year of relevant working experience in the social services sector, has experience in casework and can work independently and in a team.
Above all, the officer must have the desire to build a career in the social service sector to help the vulnerable. He/she should be able to engage multiple parties, who sometimes may have differing views, to come up with a solution that would ultimately benefit the individuals/families that we serve.
Personal Competencies
- Strong interpersonal and communication (written and presentation) skills
- Strong analytical, planning and problem-solving skills
- Proactive and self-motivated worker
- Effective team-player
Skills and Knowledge
- Project Management
- Stakeholder Engagement
- Organisation Development
- Training Development
Education Qualifications:
Minimal - Degree (Community Development, Sociology, Social Work, Psychology, or related degrees would be advantageous)
Relevant Experience:
Minimum - At least 1 year of relevant working experience in the social services sector, has experience in casework and can work independently and in a team.
Above all, the officer must have the desire to build a career in the social service sector to help the vulnerable. He/she should be able to engage multiple parties, who sometimes may have differing views, to come up with a solution that would ultimately benefit the individuals/families that we serve.
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