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JLL supports the Whole You, personally and professionally.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
DUTIES & RESPONSIBILITIES
I am a Workplace Ambassador
I start the day by meeting and greeting employees at office entry
I make my daily ‘rounds’ and engage with employees
I know each person by name, what they do and which Line of Business they belong to
If something needs repairing, I will get things sorted and follow up accordingly with Delivery and
Technical team for issues resolution in timely manner.
I nudge and educate employee behaviour
By observations, I share my knowledge and insights with the team to improve the working environment
Floor Management
Conduct floor walk daily and report defects
Be reactive but also proactive in resolving issues in a timely manner
Ensure seamless & consistent level of service is provided at every user touchpoint.
Ensure that the meeting rooms and social spaces are in ‘ready-to-use’ condition
Responsible to consolidate and respond to all feedback responses and Work Orders
Collect utilisation data for Social spaces
Acts as basic “counsel” regarding space needs/options as per client's workplace Standards
Ensure cleaning & housekeeping standards are exceptional aligned with client's objectives
Events Program
Brainstorm event ideas to drive the understanding of GRE workplace goals
Populate Event Calendar for the year
Publish Quarterly Community Newsletter to connect closely with our employees
Ask monthly poll question, and assess, evaluate, and summarise event for lessons learnt
Collaborate with other business groups to deliver events jointly
Client/Stakeholder Management (in support of the Workplace Lead)
Pro-actively develop and manage Client relationships ensuring that expected service levels are achieved
Deliver an exceptional quality of service to the Client, as reflected by Client feedback
Actively recover feedback from line of businesses/end user
CANDIDATE SPECIFICATION: KEY SELECTION CRITERIA
Ideal Experience
Bachelor’s degree / Degree in Hotel Management, Facilities management, Building management
Experienced(1-3 years) in Hospitality and/or Tourism sector or related professional area / Events Management / Sales and Marketing – Experience in Corporate environment/Co working spaces is a benefit
Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements
Proven ability to function effectively as part of a team
Strong analytical, organization and administration skills
Strong interpersonal skills and ability to communicate effectively with all levels of people
Fluent in English/Japanese
Proficiency with Microsoft Office
Other Personal Characteristics
Self-motivated and confident
Exhibits honesty & trustworthiness
Open to new ideas & willing to challenge status quo
Works well with diverse teams from various countries/cultures
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
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