Job Requirements
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JOB SUMMARY:
- Oversees all aspects of the service center and related operations
- Responsible for the efficient and profitable operation of the department
- Responsible for establishing service center sales and productivity objectives, and forecasting future performance.
- Ensure the Service center exceeds Manufacturer Customer's expectations with maintaining department profitability
- Provide periodic service reports to Branch Manager & CSD
Job Requirements:
- Saudi National is preferred with a membership of SCE
- Minimum of 5 years in Service Operations
- High Technical Diploma or Bachelor's Degree related to the filed
- Extensive experience in handling customer concerns & resolution process
- Extensive experience & knowledge in planning, implementing, and managing marketing activities.
- Proven experience as a Service Manager or in a similar customer service leadership role.
- Strong knowledge of customer service principles, processes, and best practices.
- Excellent communication and interpersonal skills, with the ability to build positive relationships with customers and internal stakeholders.
- Exceptional problem-solving and decision-making abilities, with a solution-oriented approach.
- Ability to lead and motivate a team, providing guidance and support for their professional development.
- Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
- Proficiency in using customer service management software and tools.
- Flexibility and adaptability to work in a fast-paced environment.
- High level of integrity and professionalism in handling customer issues and maintaining confidentiality.
Skills
- Excellent customer service skills: A service should possess strong communication and interpersonal in order to effectively interact with customers and provide them with exceptional service.
- Leadership skills: As a service manager, you will be responsible for leading a team and ensuring that they are performing their duties efficiently. Strong leadership skills are essential to effectively manage and guide the team.
- Problem-solving skills: Service managers are often faced with various challenges and customer complaints. The ability to think critically and come up with effective solutions is crucial in this role.
- Time management skills: Service managers are typically responsible for overseeing multiple tasks, such as customer inquiries, team schedules, and service requests. Effective time management skills are important to prioritize tasks and ensure that they are completed in a timely manner.
- Technical skills: Depending on the industry, service managers may need to have a solid understanding of the technical aspects of the products or services they are offering. This includes knowing how to troubleshoot technical issues and provide appropriate solutions.
- Conflict resolution skills: Service managers should be skilled in handling conflicts or difficult situations that may arise between customers or employees. The ability to mediate and find resolutions that satisfy all parties involved is crucial.
- Teamwork skills: Service managers work closely with their team to achieve common goals. Being able to collaborate and effectively work with others is important to create a positive and productive working environment.
- Analytical skills: Service managers often need to analyze data and metrics to evaluate the performance of their team and identify areas for improvement. The ability to gather and interpret data is important in making informed decisions.
- Adaptable and flexible: Service managers should be able to adapt to changes in the work environment or industry and be flexible in their approach to different situations.
- Knowledge of industry regulations and standards: Depending on the industry, service managers may need to have a good understanding of relevant regulations and standards to ensure compliance and maintain high service quality.
Education
Mechanical Engineer or Equivalent Education
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