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SOGETI is looking for a Senior Developer ServiceNow to join our company.
Your challenge
- Work on site (Luxembourg) under responsibility of an internal team leader;
- ServiceNow Subject Matter Expert with good knowledge on ServiceNow instance with domains separation (ServiceNow MSP Instance);
- Integrate Servicenow DEV team and guide ServiceNow Developers;
- Define and coordinate changes implementation activities with ServiceNow DEV team;
- Develop customized solutions on internal ServiceNow MSP instance accordingly to domains separation limitations & best practices;
- Develop customized solutions on ServiceNow customers’ dedicated instances
- Identify the customers business needs and challenges defining uses cases & user stories;
- Promote & lead actively the DEV best practices in the DEV team;
- Implement API integrations;
- Organize MTP activities;
- Troubleshoot and resolve platform-related issues, including performance bottlenecks, integration failures, and system outages;
- Monitor & maintain ServiceNow MSP platform with domains separation and ITSM/ITSM Pro features;
- Organize & manage ServiceNow MSP instance upgrades;
- Stay up to date with the latest ServiceNow releases, features, and best practices to recommend improvements and optimize system performance;
- Improvement of ServiceNow MSP solutions delivery (new modules implementation).
Your hard skills
- 3 years experienced with ServiceNow implementation minimum;
- Strong knowledge of ServiceNow Platform (ServiceNow SME);
- Experienced with ServiceNow domains separation (MSP/shared Instance);
- Experienced with ServiceNow ITSM/ITSM Pro processes and features;
- Experienced with ServiceNow CSDM (Common Service Data Model);
- Experienced with Change Management and Release Management activities;
- Ability to organize and manage workshops in complex environments with multiple teams;
- Prepare demos & present solution models;
- ServiceNow certifications:
- CSA required
- CIS ITSM required
- Data domains separation certification is an asset
- Flow Designer Micro certification is an asset
- ITIL certified;
- Agile approach;
- Analysis & synthesis mindset;
- Flexibility in the work organization.
Your soft skills
- Treat & Solve problem with autonomy, search for alternative solutions & implement solutions;
- Share knowledge, ideas & best practices;
- Act with a fair mindset, accordingly to the internal and the customers organizations expectations, respect customers business confidentiality & agreements;
- Get involved & demonstrate desire and ambition to increase continuously the performances & feel responsible on quality of the Team’s outputs.
Education
3+ years IT university degree or equivalent; and at least 5 years of professional experience; or any equivalent combination of training, education and experience that demonstrates the ability to perform the duties of the position.
- A background check will be requested upon hiring (criminal record, Education degrees, diplomas & certifications).
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