IT Operations Analyst [Romania]

 

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TE Connectivity’s IT Operations Teams support hardware installation and configuration and ongoing maintenance of the computer/data center. They monitor batch schedules and take actions as necessary in response to schedule problems or abnormal program terminations and manage tape backups, including physical tape handling; coordinate, diagnose and troubleshoot employee issues with personal computers and related systems; provide support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network remote access. TE’s IT Operations Teams provide timely resolution of problems or escalation on behalf of customer to appropriate technical personnel. They develop, document, and implement standard operating procedures and customer service guidelines relating to remote IT support. At times they may monitor and troubleshoot equipment and assist with logging and documentation, cabling, racking, and server installations.

Responsibilities:

• Installation and configuration of new laptops/desktops/screens/collaboration tools
• Provide all-round second-line support to employees with computer problems and information technology issues involving desktop, laptop, telephony or network services
• Proactively monitor systems for availability, capacity and performance - monitor and troubleshoot IT (Information Technology) equipment
• Provide ‘remote hands’ support to infrastructure teams for the installation of servers, routers, switches, firewalls, wireless controllers
• Develop, document, and implement standard operating procedures and customer service guidelines
• Provide support during server, network, voice over IP migrations and upgrades.
• Cabling and racking of new IT equipment

What your background should look like:

• Passion and motivation to learn and develop in IT
• Knowledge of Windows 10/11
• Communicative skills in English languages
• Excellent customer-oriented team player
• Ability to work under pressure and manage/control stress
  

Competencies

Values: Integrity, Accountability, Teamwork, Innovation

ABOUT TE CONNECTIVITY
TE Connectivity is a global technology leader enabling a secure, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions have been proven in the most demanding environments, enabling advancements in transportation, industrial applications, medical technology, energy technology, data communications, and for the home. With approximately 85,000 employees, including more than 8,000 engineers, we work with customers in nearly 140 countries. TE ensures that EVERY CONNECTION COUNTS.

WHAT TE CONNECTIVITY OFFERS:
We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations - the well-being of our employees is our top priority!

• Competitive Salary Package and 13th salary

• Performance-Based Bonus Plans

• Health Insurance

• Meal vouchers

• Gift vouchers for X-mas and Easter

• Transportation allowance

• Flexible working hours

Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site.

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